Pop Quiz, Monday with Ben Wright

Ben Wright

The Pop Quiz, Monday is a fun little exam that we love to give to savvy business owners. The examination is not a surprise after all since the interviewee already knew about the questions in advance. However, we can always pretend and have fun with the scenario of a young entrepreneur sitting in class nervously biting on their pencil. They are ready to take a pop quiz on a chapter that they were supposed to read the night before. Instead, they played Metroid all night on their SNES (Oops, this was me in high school). The real purpose of the pop quiz is that this is a fun way to introduce business tips from real-world experiences that you can not learn in a classroom. We want to thank our entrepreneur for being a good sport and volunteering their time to answer a few questions to help our community grow from their knowledge.

I want to introduce you to our guest today who will be taking our Pop Quiz Monday.

Can you please tell everyone your name?
Ben Wright

What is your job role?
Founder and CEO

Tell us about your company?
Velocity Global is the leading provider of global employment solutions that help businesses think beyond borders to confidently navigate the lifecycle of an international business. With its International PEO solution and unrivaled expertise in over 185 countries, companies can enter new markets nearly anywhere in the world quickly, efficiently, and compliantly.

What do you love most about your job?
Building new young leaders, providing them with opportunities, and empowering them to do great things has been extremely rewarding. Our sustained year-over-year growth is something no one thought would be possible. Growing and scaling a company is exceptionally challenging; however, it has allowed me to grow as a leader while cultivating other new leaders.

I also love interacting with our clients and employees around the globe and watching them succeed with our best-in-class customer service. And finally, I love the fact that we’re creating literally thousands of well-paying, white-collar jobs across the world (often in countries desperately in need of good jobs). These jobs allow workers to put food on their tables, roofs over their heads, schools for their children. That is extremely rewarding.

What motivates you to get up every day and go to work?
The daily challenge of continuing our growth and success. We’ve had an incredible run over the last four years, so trying to top this growth year-year is quite the test. I work with the best colleagues in the industry, and they inspire me every day. I learn from them, and they learn from me, plain and simple.

How do your co-workers inspire you?
My co-workers take a genuine and purposeful approach to their work. Customer service is a top priority, and I have witnessed many instances when our employees go above and beyond for both our clients and the employees we support. They truly care about each other as well as those they impact on a daily basis. I’ve never worked with a group of people so absolutely dedicated to bringing their best every day in all aspects of their lives.

How do you have fun at work (team building, pranks, etc..)?
My motto is: “We take our work seriously, but we refuse to be too serious at work.” Our team loves a good party and continually takes time to recognize and recharge. We have celebrated our team’s success with trips to Cuba, Mexico, and even a surprise band for our year-end holiday party this year. My favorite prank is the company-wide Slacks that go out when one of our colleagues inadvertently walks away from their open, unlocked computer.

What are some of the challenges of your job?
Knowing when to step away from the details and empower someone else to make the decision. As a founder, I’ve continuously had to reinvent my role from doer to strategist and visionary. Each leap is difficult but necessary so that I don’t become the roadblock to our growth. Furthermore, it’s absolutely true when people say it can be lonely at the top. I’m incredibly open with my team about the good and the bad, but the hardest decisions ultimately rest with the CEO, and that’s what can make it lonely.

What are some lessons learned from a past project that you can share with us?
Even the best intentions and collaboration can’t overcome misalignment. We were working on an important technological improvement to take our company to the next level of scale, and that improvement touched multiple areas of our business with multiple platforms. We divided the platforms by the functional areas, and people began developing the next-generation environment. The problem was that, despite our close collaboration, each division built their environments in a silo and we had major gaps (and duplication) when it came to integration. We learned an important lesson that centralizing ownership and oversight would have prevented what resulted in a fair amount of rework.

What advice would you give to someone who is starting out in your industry?
Relish in the fast-moving environment and be open to change. Sometimes it feels as though the industry changes monthly, and that can be stressful; however, the growth opportunities are what makes you leap out of bed each morning. Trust in the process and be open to constantly learning. We don’t gain courage or experience by being happy and comfortable every day.

Thank you for taking our pop quiz today. You get an A+ for effort. You can learn more about our interviewee and their business by visiting them on the web:

Website: www.velocityglobal.com
Facebook: www.facebook.com/VelocityGlobal/
Twitter: https://twitter.com/velocity_global
LinkedIn: https://www.linkedin.com/company/velocity-global-llc/

Author: Ricky Singh, MBA

Editor of The Startup Growth.

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