Pop Quiz, Monday with Ashish Biyani

The Pop Quiz, Monday is a fun little exam that we love to give to savvy business owners. The examination is not a surprise after all since the interviewee already knew about the questions in advance. However, we can always pretend and have fun with the scenario of a young entrepreneur sitting in class nervously biting on their pencil. They are ready to take a pop quiz on a chapter that they were supposed to read the night before. Instead, they played Metroid all night on their SNES (Oops, this was me in high school). The real purpose of the pop quiz is that this is a fun way to introduce business tips from real-world experiences that you can not learn in a classroom. We want to thank our entrepreneur for being a good sport and volunteering their time to answer a few questions to help our community grow from their knowledge.

I want to introduce you to our guest today who will be taking our Pop Quiz Monday.

Can you please tell everyone your name?
Ashish Biyani

Ashish Biyani

What is your job role?
Co-founder – DeskMoz

Tell us about your company?
DeskMoz is a 24×7 Live Chat Agents Support & Sales Leads Generation service company. Today, the majority of the population is always online & DeskMoz aptly converts this scenario in full-fledged opportunities for businesses.

We deploy our highly experienced Chat Agents to the website & apps of businesses across the industries. Our professional Chat Agents provide 24×7 assistance to the customers & generate sales leads from the traffic.

Since our service is the perfect 2 in 1 solution for both the lead generation & customer support needs, we take a great deal of pride in calling ourselves the change makers.

What do you love most about your job?
My job’s ability to make businesses easier. Be it a Fortune 500 giant or a one-person business. Our custom solution adds great ease to companies of all sizes. We don’t only get them more business but help them in retaining the existing one too.

Seeing a garage idea blooming into such a great problem solver makes me love it more on a daily basis. It has come to the extent wherein I would call my job the peace I need to sleep in the night. A day off the office & I start missing on it.

What motivates you to get up every day and go to work?
Two things; the idea that I’ll get to meet & greet my team members & I might as well find a problem which could help me contribute a novel solution to the industry.

About the first motivation; I’ve always been a people’s person & always remain excited to conversing with my team. I love it so much that you can find me stirring up a conversation on any random topic with any team member on any medium. I head a team of over 150 team members, & enjoy an unbelievable attrition rate. The due credit goes to my ability to stay in personal touch with all of them.

And, about the second one; I am a big fan of innovation & appreciate myself the most when I am devising a new solution.

How do your co-workers inspire you?
By being brilliant at what they are doing & by their ability to perfectly match the work-life & personal-life balance. I’ve been fortunate enough to be working with the most fantastic set of people. They’re the street-smart version of nerds & it is the only recipe you need to keep growing both professionally & personally.

Although we’re into 24×7 business, I always find them charged up.

How do you have fun at work (team building, pranks, etc..)?
Yes, there is always one or other stuff boiling. Not a day goes by without someone getting pranked by someone else: late night parties, early morning pizzas. A sunny holiday & you might as well find us hunting the perfect grass to dig stumps on & play Cricket until dusk.

Not long time ago we all just packed our laptops, got on a plane & enjoyed a week-long vacation in Goa, while providing our serve uninterruptedly from Goa. You can only imagine how perfect the planning & execution had to be to carry out such an activity.

So, parties & a lot of other team activities.

What are some of the challenges of your job?
Firstly, delivering optimum quality in a real-time 24×7 business. 24×7 is a lot easier said than done. Come to think of it & you’ll realise how demanding it is.

Secondly, improvising enough to stay ahead of the curve. An improvisation project ends & we pick up another without catching a breath.

We all are fortunate enough to be witnessing a huge transformation wherein businesses are coming out of their conventional brick & mortar setups & exploring the virtual platforms. Being an IT-enabled brand, the onus is on us to make this transformation as easy & rewarding as possible. For this, we must improvise continually.

What are some lessons learned from a past project that you can share with us?
Meeting deadlines & effective execution of the ideas are the very essences of the success of any project. We’re glad to have realised it from our early projects.

What advice would you give to someone who is starting in your industry?
I would rather give two pieces of advice-

Selling is much harder than building, and I see most of our industry start-ups learning it the hard way.

Stay flexible persistent, i.e. don’t be drunk on just one idea. Just observe, ideate, tryout, fail, introspect, improvise & come back again. Before quitting on your early failures, just recall why you started in the first place.

Thank you for taking our pop quiz today. You get an A+ for effort. You can learn more about our interviewee and their business by visiting them on the web:

Website: https://deskmoz.com/

Facebook Page: https://www.facebook.com/DeskMoz/

Twitter Handle: https://twitter.com/deskmoz

LinkedIn Page: https://www.linkedin.com/company/deskmoz/

Author: Ricky Singh, MBA

Editor of The Startup Growth.

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